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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"ALL the staff, and my doctor, were awesome. They each had their own GREAT personality! They treated me as if I was the ONLY one getting a procedure done. They were ALL SUPER NICE!!!"

"Central Texas Endoscopy Center is the most efficient well run facility I have ever used. Every person I came in contact was courteous, helpful and extremely professional. Excellent facility!"

"I was treated with dignity & respect. Everything was explained and the staff made sure I understood it. Staff was friendly and personable. Made a stressful situation much less stressful."



"Everyone was very helpful and professional that I dealt with the day of my colonoscopy."

"The entire staff was polite and instructive, friendly & professional. I felt at ease the entire time."

"I've only had a good experience in this facility. The doctors and nurses is very helpful and supportive. Plus, you don't have to wait all day. Thank you."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.